Appointments

How to Make An Appointment

How to book a GP appointment

You can book an appointment online through our Rapid Health system by completing a short form available here. This service is available from 6am to 5pm (Monday to Thursday) and 6am to 4pm on Fridays for patients aged 16 and over.

For those who need to book over the phone or are under 16, simply call our reception team and they will assist you with your booking.

Some appointments, such as annual reviews or nursing services, need to be arranged by phone.

You can access further information and watch videos on how to use Rapid Health by clicking here.

Practice Telephone Numbers:

Crawley Down: 01342 713 031

Judges Close: 01342 317 820

Park View: 01444 244 294

Ship Street: 01342 325 959

How to book a Non-GP appointment

To book a non-GP appointment e.g. nurse appointment please call after 10.30am when the lines are less busy.

You can now book certain nurse appointments online. If you don’t see any available slots, simply give us a call to check availability. To get started, click the relevant button below to book your appointment.

Travel Vaccinations

To enquire about booking travel vaccinations, please phone the practice a minimum of 3 months before you are due to travel. The reception team will then be able to advise on current travel vaccination appointment availability and provide you with a travel vaccination questionnaire to complete.

Visit your Community Pharmacy first

If you need advice or treatment for a minor ailment, visit your Community Pharmacy for advice and treatment before contacting your GP:

Community Pharmacies can offer advice and treatment for the following ailments (please check age criteria):

  • Uncomplicated urinary tract infections – Women 16 – 64 years
  • Acute Otis Media (Earache) – 1 to 17 years
  • Impetigo – 1 year and over
  • Infected insect bites – 1 year and over
  • Shingles – 18 years and over
  • Sinusitis – 12 years and over
  • Sore Throat – 5 years and over

How to request a Home Visit

If you need a home visit and are unable to attend the practice, please telephone the surgery before 10.30am if possible. We will take your contact details and the reason you require a home visit.

Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity.

A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.

Urgent Care

If the practice is closed and you need urgent medical help or advice, call 111.

For life-threatening emergencies, call 999. 

Calls to 111 and 999 are free.

When the practice is open please call the practice, if you feel it is urgent for today.

Non-urgent advice: How to cancel an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

Use our Online Service or call the practice:

Crawley Down: 01342 713 031

Judges Close: 01342 317 820

Park View: 01444 244 294

Ship Street: 01342 325 959

Interpreter Services

If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.

If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Carers and Housebound Patients

If you look after somebody, are looked after by a carer or if you are housebound, please tell our reception team. It is important that we have this information on your medical records so that we can provide appropriate care and support.

Chaperones

We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.

Getting the most out of an appointment

In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.

Be Prepared

  • Make a list of any questions or problems you wish to discuss before hand.
  • Take a pen and paper as you may want to note down important points.
  • Wear loose clothing if it’s likely you will need to be examined.
  • Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
  • You can bring someone with you for support.

During The Appointment

Don’t be afraid to ask questions.

If you don’t understand, ask your doctor to repeat it or write it down.

If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.

Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.

One problem at a time

If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.

Be on Time

Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.

Separate Appointments

Make a separate appointment for each member of the family.

Under 14 Year Olds

Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his or her confidentiality will be respected.