Alert: Important Patient Update - Ongoing IT System Issues Affecting Rapid Health

Due to a national Clinical IT System issue, Rapid Health will remain closed from 6am tomorrow. As of 16:00h today (24th April), there is no confirmed fix time.
Next update: 9am tomorrow. If resolved sooner, we’ll reopen and update patients. For urgent concerns, please call the practice (further info below).

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Important Patient Update – Ongoing IT System Issues Affecting Rapid Health

Due to a national issue affecting the practice’s clinical IT system (EMIS), we are currently experiencing significant technical difficulties which are outside of our control. As a result, Rapid Health will remain closed from 6am tomorrow morning until we can confirm the issue has been resolved.

As of 16:00h today (24th April), we do not have a confirmed timeframe for when the issue will be fixed, and we are awaiting further updates from EMIS, our clinical system provider.

If you have an urgent medical concern that cannot wait, please contact the practice by phone and our team will do their best to support you.

We will provide a further update at 9am tomorrow morning. If the issue is resolved before then, we will reopen Rapid Health as soon as it is available and update patients accordingly.

Thank you for your continued patience and understanding during this time.

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We are committed to delivering high-quality healthcare and services to all our patients, and your feedback is important to us. Whether you have positive feedback or suggestions for improvement, we’d love to hear from you.

Accessibility

If you need any help our team will be pleased to assist you. We have the following access for our disabled patients and visitors:

  • Disabled parking
  • Disabled WC
  • Induction loop
  • Step free access
  • Text Relay
  • Wheelchair access

Extended Hours

We offer appointments outside of core opening hours on Saturday mornings, alternating across all practice sites. Please contact reception for further details.

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For health information and advice, or if you need medical help fast when we are closed, call NHS 111. NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.


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The surgery works in partnership with local and NHS service providers and groups.


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