Modality Mid Sussex
Welcome to our new surgery website
New Patient Update & Launch of Under 16s Rapid Health Form
We are pleased to share the latest Patient Update, which includes important news about our services and improvements. You can read the full update here.
New Under 16s Rapid Health Form – Launching Wednesday, 12th February
From Wednesday, 12th February, parents and guardians will be able to submit requests for children under 16 via the new Under 16s Rapid Health Form, making access to care more convenient.
- The form asks five free-text questions to provide key details about the child’s health concern.
- Every request is manually triaged by a GP, ensuring appropriate prioritisation.
- An appointment is not booked at the time of submission – the practice will review the request and contact the patient, parent, or guardian on the same day.
This update is part of our ongoing commitment to improving patient access and streamlining care. We appreciate your support and encourage you to read the full newsletter for more details!
CQC Inspection Announcement
We want to let you know that Modality Mid Sussex is being assessed by the Care Quality Commission (CQC) as part of their ongoing commitment to ensuring high-quality patient care.
🔍 Assessment Start Date: 24th February 2025
The CQC is the independent regulator of health and social care services in England, and they will be evaluating various aspects of our care, including:
✅ Patient safety and safeguarding
✅ Access to appointments and services
✅ Quality of clinical care and treatment
✅ How well we listen and involve patients
✅ Staff professionalism and service standards
As part of the inspection process, the CQC welcomes feedback from patients who have used our services in the past 14 months. Whether you have had a positive experience or have constructive feedback, your views are invaluable in shaping the future of our care.
How to Leave Feedback:
You can share your experiences with the CQC through their Give Feedback on Care webform:
Alternatively, you can call the CQC directly on 03000 616161 to provide feedback over the phone.
Your insights will help us learn, improve, and continue to provide the best possible care to our community.
Free Online Health Coaching
Modality and GOQii: A Trusted Partnership for Your Health
We have partnered with GOQii, a leading preventive healthcare company to offer you a FREE personalised health coaching service on your mobile or tablet via the GOQii app.
Your certified health coach will guide you with nutrition, exercise and lifestyle changes to support and improve your overall well-being.
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Your Feedback
We are committed to delivering high-quality healthcare and services to all our patients, and your feedback is important to us. Whether you have positive feedback or suggestions for improvement, we’d love to hear from you.
- To submit a complaint or compliment, please visit: https://www.modalitypartnership.nhs.uk/complaint-form
- To complete a Friends & Family survey questionnaire about the care you have received, please visit: https://uk.surveymonkey.com/r/MHCH58W
- To submit an online review, please visit: https://www.nhs.uk/services/gp-surgery/modality-mid-sussex/H82040/leave-a-review
Accessibility
If you need any help our team will be pleased to assist you. We have the following access for our disabled patients and visitors:
- Disabled parking
- Disabled WC
- Induction loop
- Step free access
- Text Relay
- Wheelchair access
Extended Hours
We offer appointments outside of core opening hours on Saturday mornings, alternating across all practice sites. Please contact reception for further details.
Out of Hours and Emergencies
For health information and advice, or if you need medical help fast when we are closed, call NHS 111. NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.
In life threatening emergencies such as chest pain and severe shortness of breath you should call 999
Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
Latest News
CQC Inspection Announcement
10th February 2025We want to let you know that Modality Mid Sussex is being assessed by the Care Quality Commission (CQC) as part of […]
New Patient Update & Launch of Under 16s Rapid Health Form
5th February 2025We are pleased to share the latest Patient Update, which includes important news about our services and improvements. You can […]
📢 Important Update from Modality Mid Sussex 📢
19th November 2024We’re currently experiencing high levels of winter illness among both our clinical and non-clinical staff. Unfortunately, this has led to […]
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If you are having difficulties accessing or setting up the NHS App please visit https://www.nhs.uk/nhs-app/nhs-app-help-and-support/ for support and further information.
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